FAQ for Shinenergy
Frequently Asked Questions about Shinenergy Inductors and Transformers

General Questions

What will be your lead time for transformer/inductor?

It always takes 4~6 weeks from the time we receive the order to delivery, urgent projects could be negotiated.

What will be Incoterm delivery terms for the shipment?

We can make with EX-Work, FOB, CIF, DDU, FCA and other delivery terms that clients requested.

Can you provide the OEM or ODM service?

Surely we can provide OEM and ODM service.

Could you design the products for us?

Yes, we can provide the R&D design, just tell us your requirements, and we will provide the one-stop service from design to delivery.

What's your payment terms?

Generally, our payment terms are 100% payment before delivery, anyway for some big or special projects, the payment terms could be negotiated.

After Purchase Questions

What's your after-sales service?

We will provide the life-long consulting service once you order from us, any questions or problems related to transformers or inductors are welcome. If any problem is caused due to the quality issue, Shinenergy will responsible for it.

How can you guranteed the quality after purchase?

Firstly, we will keep in touch with our clients; Secondly, we have two factories in China, welcome our clients to visit us, to Shinenergy, reputation and quality are more important than benefits.

How long is the warranty period?

Generally, our product warranty period is 2 years, we can provide different warranty periods according to customers’ requests, and the product price will be a little different.

Getting Started Questions

How could we start the cooperation with Shinenergy?

Just send us the NDA and share your technical requirements with us, so that we can provide the solution and the price offer to start.

What's the MOQ for transformers/inductors?

We can provide the quote based on the MOQ 1pcs~200pcs, different MOQs with different prices for the same products.

Could you do R&D design if we only have the requirements?

Shinenergy has an R&D team that could do the R&D design for our customers, so you can contact us if you only have the requirements but no drawings.

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